Refund policy

At Nadoera, we strive to ensure your complete satisfaction with every purchase. While we do not accept returns for change of mind, we do offer returns and refunds in case of damaged or defective products.

Eligibility for Return & Refund

We only accept returns if the product received is damaged or defective. To qualify for a return or refund, you must contact us within 24 hours of receiving your order.

How to Initiate a Return

Email us at nadoeraofficial@gmail.com within 24 hours of delivery. Attach clear images of the damaged item(s) along with your order details. Our team will review your request and process a refund or exchange if eligible.

Order Cancellation Policy

Cancellation requests are accepted only for select products and must be submitted within 24 hours of placing an order. All cancellation requests are subject to approval based on the product type and production status.

Please note that enamel products cannot be cancelled under any circumstances, as these pieces are made to order and enter production immediately upon order confirmation.

Once an order has entered production, it cannot be cancelled or refunded for a change of mind.

To request a cancellation, please email nadoeraofficial@gmail.com with your order details within 24 hours of placing your order.

Refund Process

Approved refunds will be credited to your original payment method within 7-10 business days. Exchanges will be delivered within 7-8 business days, subject to product availability.

For any questions, feel free to reach out at nadoeraofficial@gmail.com.

We appreciate your trust and support!